Community Guidelines
These are the standards that Reclub intends to uphold to ensure a high quality and safe community.
If you have any questions, feel free to Contact Us.
Built for us all. For the love of the game.
Reclub is a Public Benefit Corporation, which is a formal way of saying that the community comes first. We do not measure ourselves by downloads. We measure ourselves by whether your local club is stronger than it was last year, and whether the courts near you are full of people glad to be there.
No app creates that. It comes from the player who books the court at seven in the morning, the one who brings spare balls for whoever forgot theirs, the one who waits five minutes for the latecomer, and the one who notices the new player standing at the fence and waves them in. It comes from you.
The Community Commitment
Joining Reclub means joining a community of players, and agreeing to look after it.
We play fairly. We show up when we said we would. We treat every court as though the group coming after us matters as much as we do. We look out for the people we play with, and for the ones who have not found a game yet.
That is the whole commitment. We are all in this together, and it works because each of us carries a small part of it.
1. How We Play Together
The best clubs feel the same everywhere in the world. People arrive as strangers and leave as regulars, and the reason is almost always the way the group treats each other in the first ten minutes.
Win with humility, lose with grace. Call your lines honestly, even when it costs you the point, because your reputation on court outlives any single game. The people across the net today are the ones you will still be playing with in five years.
Leave the gate open. Players find us from every background, every age, and every level, and every one of them belongs on the court. Welcome the newcomer, pair up with the person nobody picked, and remember that somebody once did that for you.
Know your level and own it. An honest rating puts you in games that stretch you and keeps everyone else's games competitive. Playing below your ability might win you a trophy, but it costs you the respect of the people you play with every week.
Keep your word on your RSVP. If your plans change, release your spot early so someone on the waitlist gets their evening back. A game of four needs four, and the person who cancels at the last minute decides whether anyone plays at all.
Play for the game, not the stakes. Reclub is for playing sport together, and money riding on the result changes what a game is. Please keep betting, money games, side pots and gambling promotion off Reclub entirely, including in club names, listings, chats and Moments. Fees that cover the court or table, the venue, coaching and equipment are fine, and so is a prize pool, as long as it is clearly stated in the description and does not depend on how many people enter. Anything that turns a game into a wager is not, and depending on how serious it is, it can lead to a warning, restrictions, suspension or a permanent ban.
2. The People Who Host
Hosts carry the rest of us. They take the financial risk on the booking, learn everyone's name, balance the teams, and stay behind to stack the chairs. If you host, thank you. Here is what makes a host the kind of host people come back to.
Put your name to it. Every meet is hosted by a real person, so players know who they are turning up to play with. A friendly name on a listing is often the reason a nervous player books at all.
Be on the court. When you host at a venue you do not run yourself, the meet works because you are standing in it. If a session is genuinely going to run without a host, say so plainly in the title and description so everyone arrives knowing the shape of the day.
Write the listing you would want to read. Venue, time, price, level, format, and capacity should match exactly what happens on the day, and any change is worth an update the moment you know. People are arranging childcare and commutes around your listing.
Come back to people. A reply within 48 hours, or within 4 hours when the meet is tomorrow, is usually the difference between a full court and an anxious player wondering if the game is still on. Answering quickly costs a minute and buys a lot of trust.
Give people room on the waitlist. When you confirm someone close to the start time, they may still be at work, across the city, or nowhere near their phone. If you call them in with less than two hours to go and they cannot make it, their money goes back to them, whatever the listing said.
Make refunds the easy part. Where a refund is owed under your own policy, send it within seven days, and if something delays it, say so before they have to ask. Handling money well is the single fastest way to build a club that fills itself.
3. The Courts We Share
Almost every court on Reclub belongs to someone else, often to the public. The way we treat that access decides whether communities keep opening their doors to us.
Secure the court, then fill it. Publish with the booking in hand where you can, and where you cannot, say in the description when it will be confirmed. Nobody should pay for a slot at a court that nobody has actually reserved.
Hold what you can genuinely host. One host can run one meet properly, and capacity held beyond that sits idle while other players and other hosts go without. If you cannot be there to run it, it belongs to somebody who can.
Keep private games private. When the booking is for a group you already have, set the meet to private, which keeps the public feed for games the community can really join. It takes one tap and it keeps discovery honest for everyone.
Price a hostless session at what it cost you. A hostless meet is a court booking passed along, so covering the cost is fair and profiting on scarcity is not. Label it clearly, keep the receipt, and the community will happily take it off your hands.
4. Looking Out for Each Other
Sport puts strangers in the same space and asks them to trust each other quickly. A few habits keep that trust safe.
Check IDs at the desk, never in a chat. If you need to confirm an age or a concession, ask players to bring the physical card to check in on game day, where you can see it and hand it straight back. Photos of passports and ID cards travel further than anyone intends, and no good reason is worth that risk to a player.
Treat contact details as borrowed. When you need an email or a number for a waitlist, ask in a direct message, say what it is for, use it for that, and let it go afterwards. Those details belong to the player who trusted you with them, not to a mailing list.
Keep the personal stuff out of public threads. Addresses, payment details, and anything else sensitive are better shared privately, or not at all. If a request ever feels wrong to you, it probably is, and we would rather hear about it early.
Safety before the game, every time. Nothing on a court matters more than the wellbeing of the people on it, and anything involving a young player gets our fullest attention. Tell us at help@reclub.co and we will act.
5. Real People, Real Clubs
A club is worth something because the numbers on it are real. Everything here protects that.
One player, one account. Your account is your reputation, your history, and your kudos, and it means more when there is only one of it. Clubs can run a single general account for admin, kept out of participant lists so everyone can see who is really coming.
Let the numbers tell the truth. An honest four beats a padded sixteen, because the padded one sends a player across town to a game that was never there. Real attendance is what makes the feed worth trusting.
Let a suspension do its work. When someone is suspended, it is usually because other players were affected, and passing them an account undoes that protection. Give them the month, and let them come back properly through an appeal.
Message the people you want to play with. A good message finds someone a game. Hundreds of identical ones find nobody anything, and Reclub is not the place for them.
Build your own name. Choose a club name, a logo, and a look that are yours, rather than something close enough to a neighbouring club to cause confusion. Use photos and words you have the rights to, and ask when they belong to someone else.
6. When Things Go Sideways
Most trouble in sport is a misunderstanding about time or money, and most of it sorts itself out between two reasonable people.
Start with a conversation. Have a word with the player directly, or ask the host to help settle it. It resolves more than you would expect.
Bring it to us. If a conversation does not sort it out, or you see a club, a host or organiser, a meet or a player that is not following these guidelines or our Terms of Service, tell us. You do not need to have been affected yourself. Email help@reclub.co or use the report option in the app, tell us what happened, and point us at what you saw. We read everything, and we would much rather hear about something early.
How we handle it. We usually start with a warning and a real chance to put things right, because most people meant no harm. Where behaviour continues, or where it puts other members at risk, we can limit where meets appear, pause meet creation, or suspend an account.
There is a way back. A suspended account can be appealed within seven days at help@reclub.co with the subject APPEAL, and a person reads every one. After a month you can ask us to reactivate, and we will look honestly at what has changed.
Want the full details? These guidelines are the short version of how we play together. The complete framework, including host obligations, licensing, and enforcement, sits in our Terms of Service and Privacy Policy.
Now that is out of the way. Who is ready to play?